Are you a highly process-driven professional with a passion for operational excellence and quality assurance in high-stakes environments? The Wedding Company (TWC), India’s rapidly scaling, tech-enabled wedding planning platform, is looking for a Training & Audit Manager to ensure every single client experience meets our premium standards.
If you have over 5 years of experience in quality management within the hospitality or events sector and are ready for a full-time, high-impact role in Bangalore.
About The Wedding Company (TWC): Scaling Excellence
The Wedding Company is actively redefining how India plans weddings. We have built a one-stop, stress-free, and high-quality solution that allows couples to plan their dream wedding online, anywhere in the world. Our platform empowers users to effortlessly find the perfect venue and book the best decorators, photographers, makeup artists, caterers, and all related services.
In just 18 months, TWC has achieved significant milestones in the massive $130 Billion Indian wedding market (4% of India’s GDP):
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Fundraising Success: Raised $1M in seed funding to accelerate our growth.
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Market Impact: Achieved $10M in annual GMV and successfully served weddings ranging from ₹10 lakh to ₹5 crore.
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Network Strength: Built a curated network of 2,000+ trusted vendors across India and Thailand.
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Profitability: We are operating profitably while working towards our mission to become the first truly scalable wedding planning brand in India.
The Role: Training & Audit Manager – Guardian of the Client Experience
This critical, non-remote role is the cornerstone of TWC’s commitment to quality. The Training & Audit Manager is responsible for ensuring that every planner, coordinator, and city operations team member consistently delivers exceptional experiences that align with TWC’s standards.
You will be the key driver in closing the feedback loop—turning client feedback and audit results into structured corrective actions and institutional knowledge.
Key Responsibilities You Will Own:
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Training & Onboarding:
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Develop and continually update TWC’s comprehensive Training Manual for all planners and service teams.
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Conduct onboarding and certification programs covering SOPs, client communication, vendor handling, and event execution.
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Organize regular refresher training sessions and create knowledge repositories and case studies from past events.
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Process Audits (The Quality Check):
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Conduct audits across the event lifecycle (pre-event, mid-event, and post-event).
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Evaluate key performance areas like Planner Checklist Adherence, Vendor Coordination Efficiency, Decor and Hospitality Quality, and Client Event Day Experience.
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Randomly audit service bookings and client communications to ensure consistent TWC service levels.
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SOP Compliance and Improvement:
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Ensure all cities strictly adhere to approved SOPs, templates, and process flows.
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Identify process deviations, log corrective actions, and work closely with the Business Operations Manager to continuously refine SOPs based on real event data and client feedback.
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Performance Monitoring & Reporting:
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Maintain a Quality and Compliance Scorecard for each city and department.
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Highlight repeated errors (e.g., delayed vendor setups, missed checklists) and recommend retraining or disciplinary measures when necessary.
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Prepare a monthly Training & Audit Summary Report for management, detailing non-compliance patterns and improvement actions implemented.
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Key Skills and Competencies Required
To excel in this strategic role, you must bring a combination of industry expertise and analytical precision:
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Experience: 5+ years in a training, quality assurance, or operations management role, preferably within the hospitality or events industry.
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Process Mastery: Strong process orientation and proven ability to identify root causes of operational issues.
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Coaching: Excellent communication and coaching skills necessary for leading training programs and providing constructive feedback.
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Detail Orientation: High attention to detail and the ability to standardize diverse workflows across multiple cities.
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Data Literacy: Comfort with data-driven decision-making and reporting to drive operational changes.
Location & Application Details
This is an unparalleled opportunity to shape the quality standards of a market-leading company in a high-growth sector.
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Location: This is a full-time role in Bangalore, India (and not remote).
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Website: https://www.theweddingcompany.com
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Apply Now: Send your updated CV and cover letter to careers@theweddingcompany.com
Join TWC and help us build the first truly scalable and high-quality wedding planning experience in India!
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